Privacy Policy

1. Introduction

Alwys Ltd ("Alwys", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at alwys.co.uk, register your interest in our services, book a demo, or otherwise interact with us.

Alwys Ltd is a company registered in England and Wales (Company No. 17242014) with its registered office at 5a Hebers Grove, Ilkley, LS29 9JR. For data protection purposes, Alwys Ltd is the data controller.

If you have any questions, contact us at ryan@alwys.co.uk.

2. What Data We Collect

• Identity data: your full name and business name.
• Contact data: your email address and phone number.
• Business data: business type and information you provide via our form.
• Technical data: IP address, browser type, operating system, collected automatically.
• Usage data: how you use our website.
• Communication data: records of correspondence.

3. How We Use Your Data

We use your personal data to respond to enquiries, provide our services, improve our website, send marketing communications where permitted, and comply with legal obligations, in accordance with UK GDPR.

4. AI Voice Agent Services

When you become a customer, our AI voice agents may process call data on your behalf. You are typically the data controller for caller data, and Alwys acts as a data processor under a separate agreement.

5. Your Rights

Under UK GDPR you have rights of access, rectification, erasure, restriction, portability, and objection. Contact ryan@alwys.co.uk or the ICO at ico.org.uk.

6. Contact Us

Alwys Ltd, 5a Hebers Grove, Ilkley, LS29 9JR
Email: ryan@alwys.co.uk